Shipping Policy

Last updated: 29 August 2026

This policy explains how we ship your order, our delivery timelines, and what happens if a shipment cannot be delivered.

1. Shipping Charges

1.1. Free shipping is available on prepaid orders only.

1.2. Cash on Delivery (COD) orders include a shipping charge, added to your order total at checkout.

2. Domestic and International Shipping

2.1. Domestic orders (within India) can be placed directly through our website.

2.2. International orders are processed manually. Please contact us via WhatsApp at +91 91312 81486 or on Instagram at @jewelleryameya to place an international order.

2.3. For international orders, we collect only the shipping charge. Any customs duties or taxes levied by the destination country are to be borne by the customer.

2.4. Any follow-up with the courier regarding your parcel is the customer's responsibility; however, we will provide guidance and support wherever we can.

2.5. Acceptance or rejection of a shipment booking is at the discretion of our courier partner. If a booking is rejected, any refund will be considered on a case-by-case basis.

3. Delivery Times

3.1. Domestic: orders are delivered within 4 to 10 working days, counted from the day after the order is shipped.

3.2. International: orders are typically delivered within 2–4 weeks from the date of dispatch. Timelines may vary depending on the destination country, customs clearance, and local courier services.

3.3. We offer door-to-door delivery for most PIN codes. Certain PIN codes may not be eligible for door-to-door delivery due to courier limitations; in such cases, the courier partner will contact you directly, and the package will need to be collected from their designated delivery office.

4. Undeliverable Packages and Re-shipping

4.1. If a shipment is returned to us due to an incorrect or incomplete address, a failed delivery attempt, a missed call from the courier, or non-acceptance by the customer, a re-shipping fee of ₹80 will apply to resend the order. No refund is offered in these cases.

4.2. If an order is returned to us due to a failure on the part of the courier partner (for example, an operational or delivery-related issue on their end), any applicable refund will be processed after deducting applicable processing, shipping or other non-refundable charges.

5. Help Us Deliver Smoothly

5.1. Please provide your full address and a valid, reachable Indian contact number at checkout. Keep your phone reachable around the expected delivery window, as our courier partner may call to confirm delivery.